IT support resource
- Neo Tech Solutions, INC.
14 Hours Ago
NA
NA
Charleston-SC
8-12 Years
Required Skills: IT Support
Job Description
We are seeking a highly motivated and skilled IT support resource consultant to join our team at Charleston, SC(Onsite) for Clients Full Time.
Marks Roles and Responsibilities
- Configure and maintain mobile scanners and label printers (Zebra).
- Troubleshoot and resolve hardware malfunctions, connectivity issues, and print quality problems.
- Maintain a spare inventory and manage hardware replacements.
- Act as the first point of contact for IT-related Oracle, MES, and Scanner/Label Printer issues in the production area.
- Work with vendors (Zebra) for warranty claims.
- Log, track, and escalate Oracle/MES issues
- Provide quick resolutions to minimize production downtime.
- Identify recurring hardware failures and suggest improvements.
- Work with process engineers and IT teams to implement efficiency improvements.
- Support IT audits related to hardware assets and configurations.
- Maintain documentation for hardware configurations, IP mappings, and SOPs.
- Support new system rollouts or upgrades related to scanning & printing technologies.
