Required Skills: .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python

Job Description

Key Responsibilities:
Deployment and Incident Management
• Execute application and database deployments following established processes.
• Manage incidents, performing root cause analysis and resolving issues promptly with minimal escalation.
• Actively participate in on-call rotations and respond to production incidents to minimize impact.
• Collaborate with cross-functional teams to troubleshoot and resolve critical system issues.
Problem Management
• Analyze recurring system issues to identify root causes and implement permanent fixes.
• Develop and refine processes to enhance system reliability and reduce incident occurrence.
Database Administration and Optimization
• Administer and troubleshoot Oracle databases, ensuring optimal performance and availability.
• Perform SQL query optimization and Oracle database performance tuning.
• Manage database backup/recovery processes using NetApp SMO/SnapCenter tools.
• Support Azure cloud databases and leverage HashiCorp/Terraform for infrastructure management.
• Maintain and optimize high-performance database systems such as Oracle Exadata.
System and Application Support
• Provide support for applications including Oracle, Facets Clones, .NET Core, .NET Framework, Adobe, and IIS.
• Manage messaging systems like IBM MQ and web servers such as Apache.
• Perform Linux system administration tasks, including sudo/dzdo commands/scripts for system maintenance and troubleshooting.
• Handle log cleanup, file management, and other server optimizations to ensure system health.
• Assist with MySQL database updates with guidance from experienced team members.
Automation and Scripting
• Develop and maintain scripts using Python, PowerShell, and Linux shell scripting to automate routine tasks and improve efficiency.
• Utilize tools like HashiCorp, Tortoise Git, and Adoptium for version control and system provisioning.
Performance Monitoring and Optimization
• Monitor system performance using tools like Datadog, identifying bottlenecks and implementing solutions to improve efficiency.
• Proactively identify potential vulnerabilities and apply remediation measures.
Documentation and Standard Operating Procedures
• Follow and maintain comprehensive documentation for deployments, configurations, and incident management.
• Ensure all activities adhere to standard operating procedures and compliance requirements.
Communication and Collaboration
• Provide clear and concise updates to stakeholders during incidents and problem management processes.
• Collaborate effectively with developers, system administrators, and business units to align on priorities and deliver solutions.

Key Qualifications:
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 4+ years of experience in production support, with a focus on both on-premise and cloud-based systems management.
• Hands-on experience with Oracle Database Administration, including performance tuning, troubleshooting, and SQL query optimization.
• Strong expertise in Oracle DBA, NetApp SMO/SnapCenter, and Oracle Exadata for managing large-scale database environments.
• Proficiency in Unix shell scripting for automation and system administration tasks.
• Extensive experience in database backup/recovery processes, including hands-on knowledge of Oracle OID.
• Experience with Azure cloud databases and HashiCorp/Terraform for cloud-based infrastructure provisioning and management.
• Experience with Datadog for system monitoring and performance analysis.
• Familiarity with IBM MQ, Facets, and other enterprise applications for system integration and support.
• Hands-on experience with .NET Core, .NET Framework, Apache, IIS, PowerShell, and Python for application support.
• Strong command over Linux Shell Scripting for performing system tasks and troubleshooting.
• Ability to perform system optimizations, including the cleanup of logs, files, and directories impacting server performance.
• Experience with version control systems like Tortoise Git for code management and deployment workflows.
• Proven ability to handle on-call support and troubleshoot issues with minimal escalation, including working during non-standard U.S. hours when necessary.