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Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics 365/CRM 2015/2016.
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3+ years of Field Service, Customer Service
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Good PowerApps Experience
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Build positive client relationships by developing an understanding of the client’s business processes.
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Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.
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Perform requirements gathering, Business Process Analysis.
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Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.
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Participate as the technical expert in proposal development and presentations to prospective clients.
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Deliver presentations to all levels of management.
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Adapt to different end-user learning styles when training, gathering requirements, etc.
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Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.