Business Analyst, Utilities
- 1 Point System LLC
87 Days Ago
NA
NA
New York-NY
7-10 Years
Required Skills: Business Analyst, Azure, SQL, Automation
Job Description
Sr. Business Analyst
JOB DESCRIPTION
Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.
TECHNICAL SKILLS
Must Have
Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
Ability to manage stakeholder relationships.
Entering bug and story tickets into a software management system
Excel reporting skills
MS Office skills
Professional customer service phone skills for high importance customers (public facing, not internal)
Ability to execute existing SQL queries
Automation / Technical Writer
Experience in Azure DevOps
Knowledge of energy terminology
JOB DESCRIPTION
Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.
TECHNICAL SKILLS
Must Have
Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
Ability to manage stakeholder relationships.
Entering bug and story tickets into a software management system
Excel reporting skills
MS Office skills
Professional customer service phone skills for high importance customers (public facing, not internal)
Ability to execute existing SQL queries
Automation / Technical Writer
Experience in Azure DevOps
Knowledge of energy terminology
