Customer Project coordinator
- tanishasystems
87 Days Ago
NA
NA
Nashville-TN
6-8 Years
Required Skills: FSR availability, work completion, quality of work
Job Description
Job Description
The Customer Project Coordinator is responsible for leading, coordinating, and managing pre-Sales (RFQ) and post-sales customer projects supporting newly launched offers from T&E LoB, ensuring that customer expectations are met and are delivered on time, within scope, and within budget. This role involves acting as a liaison between T&E Line of Business, customers, and other stakeholders to ensure project success. Deep knowledge and experience with all Secure Power functions, processes, and tools are a plus.
Pre-Sales
The Customer Project Coordinator is responsible for leading, coordinating, and managing pre-Sales (RFQ) and post-sales customer projects supporting newly launched offers from T&E LoB, ensuring that customer expectations are met and are delivered on time, within scope, and within budget. This role involves acting as a liaison between T&E Line of Business, customers, and other stakeholders to ensure project success. Deep knowledge and experience with all Secure Power functions, processes, and tools are a plus.
Pre-Sales
- Gather and document opportunity scope requirements and risks - early in the project, prior to bidding, in collaboration with all value chain players (sales team, partner, and / or customer).
- Lead Large RFQ process (T&E offer scope)
- Manage supply chain, demand planning, sales forecast interdependencies.
- Oversee custom product process execution.
- Curate documentation reflecting project requirements, timeline, and progress to completion.
Post-Sales
- Once PO is in house, the expectation is that this person would be primary SE contact for the customer roll out project
- Develop and execute the most appropriate stocking strategy based on customer need.
- Work with factory supply planners to adjust inventory for rollout schedules, if needed.
- Service execution
- Oversee scheduling of FSR dispatches if and where needed, based on geographical need
- Ensure service commitments – FSR availability, work completion, quality of work, etc – are met and exceeded.
-
