Skills required:
· Experience with developing systems via a structured SDLC methodology including Agile methodology.
· Experience with developing various documentation including BRD, FRD, Use Cases, User Stories etc.
· Experience in developing UI/UX mockups and workflows using Visio and other design tools (Adobe XD preferred).
· Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
· Experience in writing test plans and test scripts and conducting various testing.
· Experience in creating user training manuals and conducting user training and demos.
· Customer service/end user support/helpdesk support experience preferred.
· Ability to analyze complex business processes and work flows and propose areas for improvement.
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