Required Skills: systems analysis and design,systems analysis and design ,IT Support Experience,Security & Compliance, Certificates needed -CompTIA A+, CompTIA Network+, CompTIA Security+ , ITIL

Job Description

1. Experience

   • Minimum 5 years of experience applying analytical processes on IT projects.

   • At least 3 years of this experience must be in systems analysis and design.

2. Education

   • Bachelor’s degree from an accredited institution.

3. IT Support Experience

   • Minimum 3 years of recent, full-time experience (within the last 10 years) providing:

     • Help Desk support

     • Desktop support

     • End-user support

   • Experience must include troubleshooting and resolving:

     • Hardware issues

     • Software issues

     • Network connectivity issues

   • Experience must be in a business or government environment.

4. Security & Compliance

   • Working knowledge of State of California information security requirements, including SIMM 5300.

   • Minimum 1 year of experience supporting California state agencies or departments in:

     • Developing

     • Implementing

     • Supporting information security policies and procedures.

5. Certifications (Mandatory)
   • One or more of the following valid certifications:

     • CompTIA A+

     • CompTIA Network+

     • CompTIA Security+

     • ITIL

   • A copy of the certification must be provided with the offer.

• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Ability to work onsite in a fast-paced support environment
• Experience supporting enterprise IT infrastructure