ServiceNow Business Analyst
- Tekishub
5 Hours Ago
55-60 per Hourly
NA
Phildelphia-PA
8-20 Years
Required Skills: Service now, Business Analyst, ITSM
Job Description
Role : ServiceNow Business Analyst
Location: Philadelphia, PA (Onsite 4days/week)
Duration : 6 Months+
Responsibilities:
· Strong ServiceNow stakeholder and customer communication.
· Working with the process team to drive out requirements and create user stories.
· Working within the Engineering team to articulate technical challenges and opportunities.
· Participating and contributing to workshops offering best possible solutions.
· Specific ITSM and ITIL experience and exposure.
· A strong background as a Business Analyst.
· A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients.
· Location is in Philadelphia.
· The ability to show evidence that you can work with clients, distill requirements, work in partnership with client ‘s and engineers to deliver solutions, document, and drive signoff.
· Provide post implementation support and gather feedback for continuous improvement.
Qualifications:
· Excellent management and influencing skills full understanding and ability to lead on all ITIL processes.
· Able to work independently without significant supervision.
· Highly analytical in your approach.
· Actively manage application specific enhancements / defects as assigned to the BA.
· University bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience.
Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition
