ServiceNow Business Analyst
- DevCare Solutions Private Limited
17 Days Ago
NA
NA
Trenton-NJ
9-35 Years
Required Skills: ITIL, Service Management, ServiceNow
Job Description
Job Description:
Need App Technical Specialist functioning as a Technical Business Analyst to work to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow System. Must have workflow / config experience. The resource will also be responsible for identifying reports, SLAs, and KPIs.
Required Skills and Years of Experience:
- Overall technical business analyst experience – 7 years
- Experience with Service Management (ServiceNow preferred or similar IT Service Management tools) – 2 years
- Experience in automating workflows in a Service Management application – 2 years
- Strong technical problem-solving skills experience – 2 years
- Experience communicating complex concepts to technical and non-technical stakeholders – 2 years
Desired Skills:
- Knowledge of ServiceNow to automate workflow management – 1 year
- Process improvement experience – 1 year
- Ability to identify value-added steps and eliminate non-value-added steps in workflows – 1 year
- Experience identifying and establishing KPIs and reports – 1 year
