Support Engineer
- Tekishub
28 Days Ago
50000-55000 per Annum
NA
Redmond-WA
5-20 Years
Required Skills: Incident Management , Problem Management, ITIL
Job Description
Skilled Support Engineer with a strong focus on Incident Management and Problem Management within enterprise environments. The ideal candidate will be responsible for ensuring high availability and reliability of services by quickly responding to incidents, driving root cause analysis, and implementing long-term solutions to prevent recurrence.
Key Responsibilities:
· Familiarity and hands on hands-on experience in the Microsoft ecosystem
· Monitor, triage, and manage incidents to ensure timely resolution.
· Lead incident response efforts, including coordination across technical teams.
· Conduct thorough root cause analysis for high-impact or recurring issues.
· Own the Problem Management lifecycle – identifying, documenting, and resolving underlying causes of incidents.
· Collaborate with engineering and operations teams to implement fixes and improve system resilience.
· Maintain accurate documentation and reports on incidents, problems, and resolutions.
Required Skills:
· Strong experience in Incident and Problem Management practices (ITIL framework preferred).
· Excellent troubleshooting and analytical skills.
· Ability to work under pressure in fast-paced environments.
· Effective communication and stakeholder management.
· Familiarity with enterprise ticketing tools (e.g., IcM, DfM(Rave)).
Should you be interested, please send me a copy of your resume along with the following details ASAP
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