Required Skills: Zendesk / HappyFox Administration, Workflow Automation, SOPs & Flowchart Creation, User Support & Ticket Handling, Training & New User Onboarding, Knowledge Base Management, Salesforce Integration, Deployment of New HappyFox Instances

Job Description

High Priority Requirement !! 100% Placement !!

Role: Customer Support Systems Administrator

Type: Contract (W2 / 1099 / C2C)

Location: Mesa, Arizona

Experience: 10+ Years

Must Have: Zendesk or HappyFox Admin Experience

Job Description:

We are looking for an experienced Customer Support Systems Administrator to manage and improve our Zendesk (or HappyFox) support system. You will help build workflows, support users, and improve system performance.

Key Responsibilities:

Build and automate workflows in HappyFox

Create SOPs and flowcharts to map current and future processes

Handle support tickets raised by users

Provide training for new features and new user onboarding

Maintain a knowledge base for “how-to” questions

Work with the Salesforce team to integrate HappyFox and Salesforce

Set up new HappyFox instances for regional/exclusive locations

Requirements:

Strong experience in Zendesk or HappyFox administration

Ability to create documentation, flows, and training materials

Good communication and troubleshooting skills

Experience with Salesforce integration is a plus