Collaborate with Product, Engineering, and Ops teams to define requirements for telecom systems

Create BRDs, FRDs, user stories, use cases, and process documentation

Analyze BSS/OSS processes and identify optimization or automation opportunities

Bridge communication between stakeholders and technical teams

Perform impact/gap/root cause analysis and support solution design

Lead UAT efforts and validate deliverables

Track telecom KPIs, SLAs, and support business reporting needs

Keep up with industry trends and compliance

Bachelor’s degree in Telecom, IT, Business, or related field

5+ years’ experience as a Business Analyst in the Telecom Domain (BSS, OSS, CRM, Billing, Network Ops)

Knowledge of telecom processes (order mgmt, provisioning, billing, customer care)

Tools: MS Word, Visio, Confluence, JIRA

Familiarity with Agile/Scrum and Waterfall methodologies

Strong communication, analytical, and stakeholder engagement skills