Required Skills: System Admin, Network Troubleshooting, Desktop support

Job Description

Job Description

·  Work under limited supervision to plan, install, configure, maintain, and support computer hardware, software, printers, and network connectivity.

·  Update tickets in the ticketing system and assist Help Desk with Tier-1 support issues.

·  Monitor and respond to cyber threats such as viruses, ransomware, worms, Trojans, keyloggers, adware, bots, RATs, and logic bombs.

·  Troubleshoot network connection issues between endpoint devices and distribution switches.

·  Process inventory and maintenance requests for computer systems and printers.

·  Assist with inventory of computer equipment across all agency regions in South Carolina.

·  Prepare new systems and devices for employees.

·  Update user data in Active Directory and perform system configuration and password resets using SCCM.

Additional Required Deliverables:

·  Documentation:

• Technical documentation

• User guides

·  Knowledge Transfer:

• Technical and user training

• Official sessions (screen sharing or recorded)

·  Weekly Status Reports:

• Accomplished tasks

• Planned activities

Required Skills (Ranked in Order of Importance):

·  Bachelor's Degree or Master’s Degree in Computer Science, or Information Systems/Technology Management, or 5+ years of equivalent work experience.

·  5+ years of experience in enterprise desktop support and customer service.

·  Skilled in desktop administration for Windows 10 and Windows 11.

·  At least 3 years of experience in system administration.

·  At least 3 years of experience with all of the following:

• SCCM (System Center Configuration Manager)

• MDM (Mobile Device Management)

• GPO (Group Policy Object)

Preferred Skills (Rank in Order of Importance):

·  Strong personal, ethical, and moral standards

·  Good understanding of enterprise desktop support and endpoint network troubleshooting

·  Good interpersonal skills across various situations and personalities

·  Knowledge of:

• IT networks, virtual environments, databases, and storage

• Windows 10 or 11 Enterprise

• GPO (Windows Group Policy Object) Administration

• Windows Security – Group Policy

• Windows Server 2019

• VOIP

• Microsoft 365

·  Proactive, self-motivated, and able to prioritize workload independently

·  Willingness to learn and take ownership of responsibilities

·  Lansweeper

Required Education:

·  Bachelor's or Master’s Degree in Computer Science or Information Systems/Technology Management Or equivalent work experience

Preferred Certifications (Not Required):

·  A+

·  Network+

·  Security+

·  MCSA: Windows 10