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Experience in L2 application support on mainframe platforms.
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Strong understanding of ACH and PEP+ payment systems, transaction flows, and file formats.
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Proficiency in JCL, COBOL, DB2, VSAM, CICS, and FTP/SFTP protocols.
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Experience with mainframe scheduling tools (e.g.,TWS).
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Familiarity with FTP & Sterling file transfer gateways
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Familiarity with ITIL processes (Incident, Problem, Change Management).
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Strong analytical and troubleshooting skills.
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Excellent communication and stakeholder management abilities.