Oracle MICROS Simphony Service & Support Analyst
- Global Applications Solution
22 Days Ago
NA
NA
Miami-FL
6-12 Years
Required Skills: Simphony POS, Retail/payroll systems, Project management principles and tools,
Job Description
Position: Oracle MICROS Simphony Service & Support Analyst
Location: 2-3 Days Hybrid | Miami, FL
Duration: 1+ Year
Location: 2-3 Days Hybrid | Miami, FL
Duration: 1+ Year
Job Summary:
The Service and Support Analyst is responsible for providing technical and operational support for Dining Services and Gift Shop retail systems, with a primary focus on the Simphony Point-of-Sale (POS) platform. This role ensures smooth day-to-day operations, resolves system issues promptly, and works closely with business stakeholders to enhance user experience and overall system performance.
The Service and Support Analyst is responsible for providing technical and operational support for Dining Services and Gift Shop retail systems, with a primary focus on the Simphony Point-of-Sale (POS) platform. This role ensures smooth day-to-day operations, resolves system issues promptly, and works closely with business stakeholders to enhance user experience and overall system performance.
Key Responsibilities:
- Provide frontline support for the Simphony POS system used in Dining Services and Gift Shops, including troubleshooting hardware and software issues.
- Collaborate with business units to understand operational requirements and deliver effective technical solutions.
- Monitor system performance and escalate complex issues to vendors or internal T&D teams when necessary.
- Assist with system upgrades, testing, and go-live support for new implementations or enhancements.
- Deliver training and support to end users on system functionality and best practices.
- Maintain documentation for support procedures, issue resolutions, and system configurations.
- Participate in cross-functional initiatives to improve service delivery and system integration.
Qualifications:
- Proven experience supporting POS systems, preferably Simphony or similar retail platforms.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work independently as well as collaboratively in a fast-paced environment.
Preferred Skills:
- Hands-on experience with Simphony POS or other retail/payroll systems.
- Strong ability to troubleshoot and resolve user issues with a customer-first mindset.
- Experience mentoring and guiding team members or consultants.
- Familiarity with project management principles and tools.
- Strong organizational, time management, and communication skills.
