Required Skills: ServiceNow Certified System Administrator, ServiceNow ITOM Implementation certification, ServiceNow CMDB certifications, Consulting or staff augmentation experience

Job Description

Job Title: Lead ITOM Technical Consultant (CMDB Configuration Specialist)

Engagement Type: Part-Time (Ad Hoc / Staff Augmentation)

Estimated Hours: ~20 hours per week

Location: Remote

Work Authorization Requirement (WAR): No

6 Months Contract

Role Overview:

We are seeking a highly skilled Lead ITOM Technical Consultant with deep expertise in ServiceNow CMDB advanced configuration and data segregation within non-domain-separated instances. The consultant will work under the direction of the customer to design and implement secure, scalable configuration strategies while maintaining CMDB integrity and usability.

Scope of Work:

Lead advanced CMDB configuration with a focus on data segregation of Configuration Items (CIs) among distinct user groups

Design and implement solutions for ACLs, CI visibility rules, access controls, and security constraints within a non-domain-separated ServiceNow instance

Collaborate with customer stakeholders to gather requirements, define architecture, and deliver configured solutions

Provide expert guidance on ITOM and CMDB best practices

Troubleshoot and optimize CMDB data quality, relationships, and structure

Deliver updates and recommendations clearly to both technical and business stakeholders

Required Skills & Experience:

5+ years of hands-on experience as a ServiceNow Technical Consultant

Proven expertise with ServiceNow ITOM and CMDB architecture/configuration

Strong experience with custom data segregation strategies without domain separation

Advanced understanding of ACLs, roles, CI classes, Discovery impacts, and security models

Excellent communication and client-facing skills

Ability to work independently in a remote, customer-led environment

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA) Must have

ServiceNow ITOM Implementation or CMDB certifications Must have

Prior consulting or staff augmentation experience

Strong documentation and architectural design skills