Required Skills: ITSM, ITOM, HRSD, CSM

Job Description

Job Description:

The County of Los Angeles is seeking an experienced ServiceNow Architect to lead the design, development, and implementation of the ServiceNow platform. The ideal candidate will have a deep understanding of ServiceNow architecture, strong leadership skills, and hands-on experience with complex integrations and enterprise-level implementations.

Key Responsibilities:

• Lead the architectural design and technical implementation of the ServiceNow platform and modules.

• Collaborate with stakeholders to define platform strategy, roadmap, and governance.

• Provide guidance on ServiceNow best practices, configuration, and customization.

• Design and develop solutions for ITSM, ITOM, HRSD, CSM, or other ServiceNow modules as needed.

• Integrate ServiceNow with third-party systems and ensure seamless data flow across applications.

• Conduct platform upgrades, performance optimization, and continuous improvement.

• Develop and maintain documentation including architecture diagrams, solution design, and configuration standards.

• Mentor developers and administrators on ServiceNow development practices.

Required Skills & Experience:

• 10+ years of IT experience, with at least 5 years focused on ServiceNow architecture and development.

• Proven experience implementing and managing large-scale ServiceNow environments.

• Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, CMDB, and Discovery.

• Expertise in ServiceNow scripting (JavaScript, Glide API, Flow Designer).

• Experience with integrations (REST/SOAP APIs, MID Server, LDAP, SSO, etc.).

• Knowledge of ITIL processes and best practices.

Lightning & Apex Tools Experience

• Strong analytical, problem-solving, and communication skills.

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) required.

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.

Preferred Qualifications:

• Experience working with public sector or government clients.

• Strong understanding of security, compliance, and change management policies.

• Ability to lead cross-functional teams and deliver complex projects on schedule.