Required Skills: Salesforce architecture, Apex development, reports or dashboards, AMPScript, SQL, Data extension, Tableau, snowflake, Python dashboards, API or event driven system integrations, AI-driven solutions, GitHub
Job Description
Responsibilities
Recruiting & Student Success Operations: Develop SOPs, documentation, and knowledge transfer processes.
Marketing Cloud Journeys: Design data flows, identify blockers, and optimize engagement journeys.
Roadmap & Stakeholder Alignment: Create forward-looking business/technology roadmaps and align priorities across teams.
Process & Data Quality Improvement: Lead initiatives to enhance efficiency and data integrity.
Dashboards & Reporting: Build operational and management dashboards for KPI tracking and decision-making.
Skills
Business Skills
Define/document end-to-end processes.
Create SOPs, process maps, and user guides.
Perform business analysis and translate needs into system/process changes.
Design dashboards and reports for performance tracking.
Lead change management and enable adoption.
Align stakeholders across business, IT, and leadership.
Strategy Skills
Develop roadmaps linking priorities to technology investments.
Define KPIs and measurable success metrics.
Build business cases for executive decision-making.
Map student/prospect journeys to identify pain points.
Support long-term strategic planning and resource allocation.
Communicate technical detail in concise executive briefings.
Technical Skills
Salesforce: Architecture best practices, Apex development, reports/dashboards.
Marketing Cloud: AMPscript, SQL, Data Extensions for personalized journeys.
Business Intelligence: Tableau, Snowflake, SQL, Python dashboards.
Integration Architecture: API/event-driven system integrations.
Artificial Intelligence: AI-driven solutions for automation and knowledge management.
Developer Productivity: Git/GitHub, VS Code for collaborative development.
FormAssembly: Configure advanced forms and connectors for automated data capture.