Genesys Cloud CX Solution Architect
- Siri Info Solutions
16 Hours Ago
NA
NA
Cary-NC
8-12 Years
Required Skills: IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics
Job Description
Title: Genesys Cloud CX Solution Architect.
Location: LOCAL TO CARY NC ONLY!
Job Description:
Overall Experience: 8-12 years
Role Overview:
This role will lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX. The ideal candidate should have deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies.
Key Responsibilities
• Design scalable and secure Genesys Cloud CX solutions based on business needs.
• Design and implement AI powered IVA solutions.
• Develop architecture blueprints, workflows, and best practices for implementations.
• Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.
• Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)
• Troubleshoot technical issues, ensuring minimal downtime.
• Work with business teams to understand contact center needs.
• Collaborate with developers, engineers, and IT teams to for seamless deployment.
• Provide technical guidance and mentorship to junior team members.
Technical Skills:
• Strong expertise in Genesys Cloud CX architecture and configuration.
• Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics.
• Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
• Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.
• Good experience on Genesys Cloud CI/CD and DevOps.
• Experience in AWS, Azure, or other cloud platforms is a plus.
