Salesforce Business Analyst
- Siri InfoSolutions Inc
21 Hours Ago
NA
NA
Pittsburgh-PA
10-14 Years
Required Skills: Business Analysis, Salesforce
Job Description
Job Title: Salesforce Business Analyst
Duration: 6+ months
Location: Pittsburgh, PA
Skills: Business Analysis, Salesforce
Experience Required: 10 & Above
Role Descriptions: A Salesforce Business Systems Analyst (BSA) bridges the gap between business needs and technical solutions| gathering requirements| configuring Salesforce| and supporting end-users.
They optimize CRM workflows| create documentation| manage data integrity| and ensure smooth system integrations to drive organizational efficiency.
Key Responsibilities-
Requirements Gathering Interview stakeholders to understand| document| and analyze business processes| creating functional documentation and user stories.
System Configuration & Optimization-
Configure Salesforce fields| views| reports| dashboards| workflows| and automation (validation rules| flow).
System Integration & Support-
Maintain integrations between Salesforce and third-party systems| troubleshoot bugs| and act as second-level support.
Testing Deployment Coordinate and perform User Acceptance Testing (UAT) to ensure solutions meet business requirements.
User Training Adoption-
Create training materials and conduct training sessions to ensure high user adoption
Required Skills & Qualifications-
Salesforce Expertise Deep knowledge of Salesforce capabilities| limitations| and platform architecture (e.g.| Sales Cloud| Service Cloud).
Analytical Skills Ability to analyze data and translate business requirements into functional solutions.
Ability to bridge communication between business stakeholders and technical developers.
Experience Previous experience as a CRM analyst or administrator.
Technical Knowledge Familiarity with API integrations| data modeling| and reporting tools
