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Expert-level knowledge of core benefit plan administration rules (e.g., Guaranteed Issue, EOI, Dependent Rules, Age Reductions, Tier Logic) to ensure zero-defect configuration.
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2−3 years of demonstrated experience in analytical roles requiring technical troubleshooting, complex financial analysis, and uncompromising attention to detail in configuration and data handling.
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Advanced understanding of complex financial and payroll concepts (money movement, payroll taxes, payroll liability, and payroll forms) to correctly integrate benefits logic.
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Meticulous system configuration skills using deep platform tools, coupled with strong data validation skills (Excel proficiency is necessary for auditing input data quality).
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Consultative Communication: The ability to communicate complex, technical system configuration solutions and resolutions clearly to customers.
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Bookkeeping & Payroll Experience (Strongly preferred).
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Payroll processing support Experience (Strongly preferred).
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Customer Service or Account Management background (Preferred).