Directory Services Engineer AD
- Synchrony Systems Inc
3 Days Ago
100000-120000 per Annum + Benefits
Yearly
Jacksonville Beach-FL
7-44 Years
Required Skills: Directory Services, Active Directory, Entra, Windows, Azure
Job Description
Note: This role is not open for C2C/C2H/1099 or any contract arrangements
Job Description
CISO Technical Lead – Directory Services Engineer (AD, DS, LDAP)
Services:
- Effectively manage Citi’s Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers
- Collaborate with engineering and operational teams to champion and deliver next gen products and platforms
- Troubleshoot and resolve complex problems, identifying root causes
- Perform ongoing resolution of customer incident tickets
- Work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies
- Identify, analyze and own the resolution of repeat incidents leading to permanent resolution
- Maintain and document internal team processes
- Identify opportunities for process improvements and/or define new processes and procedures
- Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate
- Participate in an on-call rotation, be responsible for answering calls for outages or major incidents
- Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance
Deliverables:
- Stable, Secure & Compliant Identity Platform Operations
- Incident Management Excellence & Problem Elimination
- Engineering Collaboration & Continuous Improvement
Required Skills/Expertise:
- 5+ years’ hands-on experience supporting multi-domain Active Directory environments with expert proficiency in Microsoft AD and Entra ID
- 8+ years’ experience supporting Windows Server OS
- Expert proficiency working with most or all of the following: LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure Subscriptions and Resource groups
- Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration
- Proactive team player who takes the initiative to meet goals and drive operational improvements.
- Balance tactical and strategic goals into a stable and manageable operational framework.
- SQL Server and/or PowerShell scripting experience is a plus
- Ability to adapt communication styles to effectively communicate with senior management, customers and end-users
Benefits Overview
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
