Amazon Connect Specialist
- Siri Info Solutions Inc.
3 Hours Ago
63-63 per Hourly
C2C
Fredrick-MD
5-8 Years
Required Skills: Amazon Connect, ACD, IVR, CTI, Salesforce
Job Description
Role: Amazon Connect Specialist
Location: Frederick, MD
Contract: 6+ Months
Required Skills & Experience
- 3–5 years of experience in contact center or telephony solutions
- At least 2 years of hands-on experience with Amazon Connect
- AWS or Salesforce certifications are a plus
- Hands-on experience with Amazon Connect configuration
- Strong knowledge of contact flows, IVR, and call routing
- Salesforce Service Cloud Voice (SCV) Integration
- Understanding of contact center and telephony concepts (ACD, IVR, CTI)
- Familiarity with AWS IAM and AWS Lambda (preferred)
