OTC Functional Consultant
- Synchrony Systems Inc.
14 Hours Ago
120000-150000 per Annum + Benefits
Yearly
Addison-IL
10-44 Years
Required Skills: OTC, SAP, Functional, S/4 Hana
Job Description
Note: This role is not open for C2C/C2H/1099 or any contract arrangements
Job Description
Must Have Technical/Functional Skills
- 10-12+ years experience across OTC process domains and supporting technologies Strong SAP S/4HANA experience, with exposure to integrated enterprise platforms (CRM, WMS, eCommerce, etc.)
- Proven experience in end-to-end process and system design across multiple applications Experience in global, multi-entity environments
- Experience working with data platforms, analytics, or AI-enabled solutions is a plus Strong vendor and partner management experience
- The Functional Consultant owns the end-to-end technology enablement of the OTC domain across SAP and the broader enterprise application landscape (e.g., CRM, WMS, eCommerce, finance systems).
- This role is a strategic IT partner to the business, responsible for shaping requirements, defining solutions, and ensuring platforms work together to enable scalable, standardized, and compliant processes.
- The role requires an enterprise, end-to-end mindset, driving global consistency, leveraging core platforms, and avoiding fragmented or local solutions.
- This leader is accountable for the technology roadmap, platform performance, vendor ecosystem, and continuous innovation within the domain.
- They will partner with our business and be partners at the table defining business outcomes and enabling them through technology, data and process.
Roles & Responsibilities
- End-to-End Platform Ownership Own the technology landscape supporting the domain across SAP and connected platforms. Ensure systems work together to enable seamless business processes.
- Business Partnership (IT-led) Partner with business leaders to shape requirements and translate into scalable solutions. Challenge where needed to align with enterprise standards and long-term strategy.
- Enterprise & Global Consistency Drive an end-to-end view across processes and systems. Ensure global standards if applicable, reuse of enterprise platforms, and reduction of duplication and local variations.
- Solution Design & Delivery Lead process design, requirements, and solutioning. Work with engineering and integration teams to deliver high-quality, scalable solutions. This will include year 1 integration of another PT Division.
- Roadmap, Optimization & TCO Own and evolve the domain roadmap, focusing on simplification, automation, and reduction of total cost of ownership (TCO) across platforms.
- Integration & Data Alignment Ensure clean, reliable integration across ERP, CRM, WMS, eCommerce, and external systems. Partner closely with architecture and Data teams to ensure high-quality, usable data across the domain.
- AI, Data & Innovation Work cross-functionally with Data, Engineering, and business teams to identify and deliver AI and agentic opportunities that improve efficiency and effectiveness.
- Challenge existing processes and drive continuous innovation within the domain.
- Governance, Risk & Compliance Ensure alignment with architecture, security, and audit requirements. Represent the domain in governance and design forums.
- Vendor & Partner Management Manage key technology partners and system integrators, including SLAs, performance, and contract alignment, ensuring delivery quality and value realization.
- Platform Performance & Continuous Improvement Monitor system performance, data quality, and user experience. Drive continuous improvement across the domain.
Benefits Overview
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
