SAP Service Now Project Manager
- Micasa Global
1 Days Ago
NA
C2C
Sunnyvale-CA
12-15 Years
Required Skills: Project Management, Agile, Waterfall, Scrum Delivery, Road Mapping, Stakeholder reporting, KPI, OKR, Jenkins, Asana, GIT, Jira, Confluence, ServiceNow, Smartsheet, MsProject, Postman, Tableau
Job Description
For this role, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.
Responsibilities / Experience –
- Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.
- Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
- Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
- Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
- Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.
Qualifications/Required Skills:
- 12 years of strong hands-on project management experience with 4+ years managing SAP projects.
- Program Leadership: Agile, Waterfall, Scrum Delivery,
- Road mapping, Stakeholder Reporting, KPI/OKR Tracking,
- Change Management, Risk Mitigation, Cross-Functional Coordination
- Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau
