5+ years of experience in Production Support, Site Reliability Engineering (SRE), or a related support engineering function, including 2+ years supporting healthcare environments.
Hands-on experience managing and supporting production systems within Microsoft Azure.
Strong expertise in Azure SQL, T-SQL, and healthcare data exchange standards such as HL7 and FHIR.
Advanced scripting and automation skills using PowerShell, Azure CLI, Bash, or Python.
Ability to serve as the primary point of contact for high-severity production incidents and critical escalations.
Experience leading incident response efforts, coordinating bridge calls, and driving rapid resolution within strict SLA requirements.
Proven ability to perform root cause analysis (RCA) across infrastructure, application, and database layers.
Commitment to participating in a 24/7 on-call rotation and supporting mission-critical healthcare applications.
Working knowledge of HIPAA, HITRUST, and healthcare data privacy and security requirements