Business Analyst
- Fixity Technologies
23 Hours Ago
100000-120000 per Annum
Yearly
Pittsburgh-PA
8-10 Years
Required Skills: Business Systems Analyst, Business Analyst, Salesforce Sales Cloud, Service Cloud, Salesforce Administrator Certification, Salesforce Business Analyst Certification
Job Description
Business Analyst with Salesforce Experience
We are seeking a Business Analyst with strong Salesforce experience to bridge the gap between business stakeholders and technical teams. The ideal candidate will have solid business analysis expertise, hands-on Salesforce experience, and a strong understanding of Agile/Scrum methodologies.
Must-Have Technical/Functional Skills
- 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
- 2+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
- Strong understanding of business process analysis, requirements gathering, and documentation.
- Experience creating user stories, process maps, functional specifications, and test cases.
- Knowledge of Salesforce platform capabilities, data models, security, reporting, and automation tools.
- Experience working in Agile/Scrum environments.
- Excellent communication, presentation, stakeholder management, analytical, and problem-solving skills.
- Experience with Salesforce Lightning Experience.
- Knowledge of Salesforce integrations, APIs, and third-party applications.
- Experience with Jira, Azure DevOps, or similar project management tools.
- Familiarity with CRM implementations and data migration projects.
- Experience supporting Sales, Service, Marketing, or Customer Success organizations.
Preferred Qualifications
- Salesforce Administrator Certification.
- Salesforce Business Analyst Certification.
- Experience with Salesforce configuration, automation, and platform enhancements.
- Experience working on CRM implementation and transformation initiatives.
Roles & Responsibilities
- Gather, analyze, document, and validate business requirements with stakeholders.
- Analyze existing business processes and identify opportunities for optimization, automation, and process improvement.
- Translate business needs into functional specifications, user stories, process flows, and solution requirements.
- Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to deliver scalable Salesforce solutions.
- Configure and support Salesforce functionality, including workflows, reports, dashboards, custom objects, validation rules, and automation tools.
- Facilitate requirements-gathering workshops, stakeholder meetings, and solution review sessions.
- Conduct gap analysis and recommend technology solutions aligned with business objectives.
- Support system testing activities, including test planning, UAT, defect tracking, and resolution.
- Monitor system functionality and recommend enhancements to improve user experience and operational efficiency.
- Develop training materials, user documentation, and process documentation.
- Provide end-user support and assist with Salesforce-related issues and enhancements.
- Collaborate with technical teams on Salesforce integrations, APIs, data migration, and third-party applications.
- Ensure adherence to data governance, security, compliance, and Salesforce best practices.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, demos, and retrospectives.
