End User Services & Service Desk Lead
- Tek Gence Private Ltd
1 Days Ago
NA
W2, C2C
Princeton-NJ
6-10 Years
Required Skills: ITIL processes, supervises L0/L1 agents
Job Description
Role Descriptions:
The Service Desk Lead is responsible for leading day today Service Desk operations for Ramboll Global IT| ensuring consistent| high quality support aligned to agreed SLAs| ITIL processes| and Rambolls New Ways of Working.
The Service Desk Lead is responsible for leading day today Service Desk operations for Ramboll Global IT| ensuring consistent| high quality support aligned to agreed SLAs| ITIL processes| and Rambolls New Ways of Working.
This role provides hands on operational leadership| supervises L0/L1 agents| manages escalations| and ensures an excellent end user experience through effective execution.
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves
