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Role Descriptions:

1. QMS

2. Good understanding of Quality processes, including Deviations, CAPA, Lab Investigations, Change Control, Audits, Complaints, and Training.

3. Application Support (Incident, Problem, Change Management)

4. Excellent stakeholder management and communication skills with the ability to interact effectively with business and technical teams.

Good-to-Have

1. Work Experience in Pharma industry

SN Responsibility of / Expectations from the Role

1 Serve as the primary point of contact for business users regarding Veeva QMS application issues, service requests, and system inquiries.

2 Provide L3 support and administration for QMS

3 Monitor, troubleshoot, and resolve incidents, defects, and production issues within agreed SLA timelines.

4 Perform root cause analysis for recurring issues and implement corrective and preventive actions.

5 Manage user access, security roles, permissions, and system configurations in accordance with company policies and compliance requirements.

6 Support Veeva Vault releases by performing impact assessments, regression testing, validation support, and deployment activities.