OSS Technician
- Sage IT Inc.
2 Hours Ago
NA
W2
San Jose-CA
5-10 Years
Required Skills: Windows, Linux administration, Active Directory , Microsoft 365
Job Description
The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.
Primary Responsibilities
· Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).
· Dignose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
· Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.
· Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
· Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
· Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
· Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
· Configure user access to network shares and organizational resources while following established security policies.
· Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
· Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
· Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams.
· Maintain high customer satisfaction while balancing service quality, response time, and company standards.
Preferred Skills
· Windows, and Linux administration
· SCCM / Microsoft Endpoint Configuration Manager
· Active Directory
· Microsoft 365
· Remote support (Teams, Zoom, Remote Desktop)
· VPN & MFA troubleshooting
· Hardware diagnostics and repair
· Customer service and communication
· Enterprise desktop support
· AV / Conference Room support
