Required Skills: Java Spring boot, Apache Kafka, DevOps, CI/CD automation

Job Description

• Automate the top 5 high-volume support and request types
• Build self-service and agent-driven solutions to reduce manual work
• Harden operational workflows for consistency, auditability, and resilience
• Implement auto-retry and backoff for recurring failure patterns

• Define and manage Service Level Objectives (SLOs) for critical services and batch processes
• Apply error budget concepts to guide reliability and release decisions
• Improve batch reliability through standardized recovery patterns and monitoring

• Build reliability dashboards tracking incidents, repeat issues, failure rates, and automation coverage
• Improve operational reporting and visibility across incidents, problems, and changes

• Develop and expand runbooks for key production scenarios
• Convert runbooks into automated remediation workflows
• Enable self-service for repeat operational requests
• Drive conversion of repeat incidents into permanent fixes and known problems

• Implement self-healing capabilities to minimize manual intervention
• Optimize alerting systems (e.g., Moogsoft) to reduce noise and improve signal quality
• Leverage automation and AI to resolve recurring issues with minimal human involvement