ServiceNow Technical Architect
- Quantum World Technologies Inc.
2 Days Ago
NA
C2C
Charlotte NC-NC
12-20 Years
Required Skills: ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM
Job Description
Role Summary
We are looking for a ServiceNow Solution Architect to design the endtoend architecture for a ServiceNow ITSM Professional Plus and ITOM Professional Plus automation program
The architect will define solution blueprints across change risk scoring service catalog automation incident intelligence knowledge automation integration orchestration and operational runbook automation
The attached scope specifically calls for ITSM automation ITOM change risk scoring AIMLdriven incident routing predictive intelligence AIdriven change risk prediction catalog orchestration and runbook automation
Key Responsibilities
Define the overall ServiceNow solution architecture across ITSM ITOM AIML automation workflow orchestration catalog automation and operational automation
Architect ITOMbased change risk scoring using configuration data service dependencies historical change patterns and operational insights
Design incident automation including MLbased autocategorization assignment resolution recommendations and SLAescalation automation
Define service request automation patterns for provisioning deprovisioning software requests equipment ordering and cloud resource provisioning
Design runbook automation for server restarts log collection patching workflows and remediation
Establish integration architecture with HR IAM identity platforms monitoring tools enterprise applications and backend systems
Provide technical governance design review architecture documentation and implementation guidance to developers and consultants
Support knowledge automation architecture including AI search contextual recommendations knowledge gap detection and article creation
Primary Skills
ServiceNow ITSM architecture
ServiceNow ITOM architecture
ServiceNow CMDB Discovery Service Mapping and Change Management
ServiceNow Flow Designer Workflow IntegrationHub
ITOM AIOps Event Management and operational automation
ServiceNow AI Predictive Intelligence Now Assist concepts
Secondary Skills
Enterprise integration architecture using RESTSOAP APIs
HRIAM integration understanding for provisioning and deprovisioning
ITIL process design across Incident Change Request and Knowledge Management
Runbook automation and infrastructure operations knowledge
Cloud resource provisioning workflows
Architecture documentation solution governance and design authority experience
Preferred Experience
12 years of IT experience
7 years of ServiceNow implementation experience
3 years in ServiceNow Solution Architect Technical Architect roles
Experience in ServiceNow ITSM ITOM transformation programs
Qualifying Questions
Have you designed ServiceNow ITSM and ITOM solutions covering Incident Change Request Knowledge CMDB and operational automation
Have you implemented or architected ITOMbased change risk scoring service mapping event correlation or AIOpsdriven remediation
Can you define solution architecture integration patterns technical design documents and guide developers through implementation
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM
