Production Support Engineer
  • Pyramid Consulting Inc.
8 Hours Ago
60-65 per Hourly
W2
Chandler-AZ
8-10 Years
Required Skills: Application support, Autosys, UNIX, Shell scripting, SQL, Oracle, DBMS, Hadoop
Job Description
Key Responsibilities:
  • Batch and Feed Management – monitor multiple batch processes to completion, investigating and resolving any issues
  • Alert Management – timely response, analysis, and resolution of issues identified through monitoring
  • Knowledge Management - create support documentation and update existing documentation
  • Incident Management – creation of incidents in clear business language, maintaining open communication while incident is worked upon, following proper escalation channels
  • Application support – provide subject matter expertise to troubleshoot and resolve application issues and user inquiries including research of root cause and recommendations for preventative action
  • Communications - Excellent verbal/written communication skills, ability to communicate effectively with both technical and non-technical individuals.
  • Reporting - Utilize framework tools such as ITSM / Service-Now, ITRS / Dynatrace / Splunk, etc. for making updates and producing reports.
Key Requirements and Technology Experience: 
  • Note- Hadoop is required. Not extensively but someone should know how it works & all. So, Hadoop needs to be there
  • 3-5 years in an application support position with hands-on experience supporting client applications
  • Strong knowledge of Autosys
  • Strong knowledge of UNIX and Shell scripting
  • Good knowledge of SQL, Oracle or similar DBMS and Hadoop.
  • Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • Ability to learn quickly and independently
  • Motivation to continuously improve themselves and the environment
  • Ability to work in a multi-regional team.
  • Enterprise Monitoring – ITRS Geneos, Splunk, Dynatrace, NEWS
  • Knowledge of Software Development Life Cycle.
  • Working knowledge of ITIL foundations.
  • Excellent project and time management skills.
  • Documentation (Confluence)
  • Financial industry experience

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