Required Skills: AWS, Python, Dynatrace, BigPanda,
Job Description
Must-Have Skills:
- AWS
- Python
- AWS & Azure cloud operations/support
- ServiceNow / ITSM / ITIL
- Dynatrace, BigPanda, or similar monitoring tools
- JIRA & Confluence
- Shell scripting
Good to Have:
- Terraform / CloudFormation
- GenAI / Gemini
- ITIL certification
- GxP / HIPAA compliance experience
Role Focus:
L2/L3 cloud support for AWS/Azure environments, incident/change management, monitoring, troubleshooting, automation, SLA management, and on-call support.
Candidate Target:
Look for Cloud Support / Cloud Operations / AWS-Azure Support profiles rather than pure software developers. AWS + Python are mandatory, with strong ServiceNow/ITSM and production support experience preferred.