Test Engineer
- Primus Global Technologies Pvt Ltd
4 Hours Ago
55-60 per Hourly
W2
Elk Grove-CA
8-10 Years
Required Skills: Contact Center Testing, Telephony Contact center testing, Telephony testing, CTI environment, Genesys, NICE, Five9, Avaya, Cisco, comparable platforms, Cyara automated Voice, comparable automated voice, channel testing platform, Test suite design and maintenance, Regression testing, Defect verification, Test coverage across new and existing applications
Job Description
Test Engineer - Contact center, Telephony or CTI environment
- Testing experience in a contact center, telephony, or CTI environment (Genesys, NICE, Five9, Avaya, Cisco, or comparable)
- Automated voice and channel testing platforms (Cyara or comparable)
- Familiarity with SIP, RTP, and VoIP fundamentals sufficient to test and triage call flow behavior
ROLE SUMMARY
The Client operates an internal contact center platform supporting its own helpdesk and employee support organizations, and is building a successor platform alongside a substantial portfolio of feature work spanning routing, AI-assisted triage, omnichannel experiences, and self-service tooling.
The Client is seeking a contracted Quality Engineer to provide continuing test capability across that work: designing and maintaining test suites, verifying defects raised by developers and architects as the new platform is built, and running regression coverage so that changes do not degrade existing behavior — across both new development and applications already in service.
