BMC Helix ITSM & Integration Developer
- Sibitalent Corp.
52 Min Ago
NA
C2C
Remote
5-10 Years
Required Skills: BMC Helix Digital Workplace, DWP, DWP Catalog, BMC Helix Smart IT, Helix Workflows, Innovation Studio, Remedy AR System, ITIL v4, ITSM processes: Incident Management, Change Management, Service Requests, Asset Management, CMDB, REST APIs, JSON, XML, Database, SQL logic, Enterprise integrations, Automation
Job Description
Our client is looking for an experienced BMC Helix Developer to design, configure, and automate enterprise ITSM solutions across BMC Helix Digital Workplace (DWP), Smart IT, and Helix Workflows / Innovation Studio.
Key Responsibilities
• Design and publish dynamic Service Request forms using DWP / DWP Catalog
• Configure multi-step approval workflows and user entitlement sets
• Customize Smart IT views, fields, ticket templates, and Knowledge Management workflows
• Build process workflows, rules, and associations using Innovation Studio
• Maintain legacy Remedy AR System workflow objects, including Filters, Active Links, and Escalations
• Develop enterprise integrations and automation solutions
Required Qualifications
• Hands-on experience with BMC Helix DWP, DWP Catalog, Smart IT, and Innovation Studio
• Strong understanding of ITIL v4 processes — Incident, Change, Service Request, Asset/CMDB
• Experience with REST APIs, JSON/XML, and database/SQL logic
• Strong ITSM and enterprise integration experience
