Matillion ETL Data Analytics Specialist
- VDART Inc.
7 Days Ago
NA
C2C
San Diego-CA
7-10 Years
Required Skills: Matillion, Cognos, Power BI, Tableau, MDM platforms, AWS, Azure, Snowflake
Job Description
Key Roles and Responsibilities:
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- Act as the primary onsite point of contact for Analytics, BI, ETL and MDM production support.
- Lead support activities across Matillion, Cognos, Power BI, Tableau and MDM platforms.
- Coordinate between end users, business stakeholders, offshore support teams, infrastructure, database, cloud and application teams.
- Own daily operational health and ensure critical issues receive appropriate attention.
- Conduct daily support reviews covering open incidents, aging tickets, SLA risks, production failures and business-impacting issues.
- Provide clear ownership and escalation paths for production issues.
- Ensure effective handoffs between onsite and offshore teams.
- Participate in major incident and business-critical production issue management.
- Serve as the first escalation point for business users experiencing analytics or reporting issues.
- Understand the user's business impact rather than treating requests purely as technical tickets.
- Maintain proactive communication with users throughout the ticket lifecycle.
- Set realistic expectations regarding investigation and resolution timelines.
- Confirm resolution with users before closure where appropriate.
- Identify recurring user issues and develop FAQs, knowledge articles, training material and self-service guidance.
- Conduct periodic user feedback sessions to identify service improvement opportunities
- Own and monitor service-level performance for the Analytics support function.
Required Skills:
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- 5+ years of production/application support experience in enterprise Analytics environments.
- 5+ years of working experience in Matillion, Cognos, Power BI, Tableau and MDM.
- 5+ years of experience in BI reporting, ETL/ELT, data warehouses and data integration.
- 2+ years of working experience in any cloud analytics environments such as AWS, Azure, Snowflake or equivalent platforms.
- 3+ years of experience in incident, problem, request and change-management experience.
Additional Skills:
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- Understanding of ITIL-based service-management practices.
- Minimum 3 years of experience experience with ticketing/service-management platforms such as ServiceNow, Jira Service Management or equivalent.
- Strong SLA and KPI management skills.
- Ability to manage P1/P2 incidents and executive/business escalations.
- Strong analytical and troubleshooting skills.
- Excellent written and verbal communication.
- Minimum 3 years of experience coordinating onsite/offshore delivery teams.
- Ability to translate technical issues into understandable business communication.
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