Salesforce Technical Product Owner
- Excelon Solutions
7 Hours Ago
NA
W2, C2C
Louisville-KY
7-10 Years
Required Skills: Provider Data Management, MDM, CRM, Customer 360, Provider Network Operations, Salesforce CRM, Sales Cloud, Service Cloud
Job Description
Salesforce Technical Product Owner – PCO
Key Responsibilities
• Serve as the Product Owner and functional SME for PCO products and platforms.
• Define and manage the product vision, roadmap, priorities, and backlog aligned with business objectives.
• Translate business requirements into scalable data, process, integration, and technology solutions.
• Partner with business stakeholders, architects, engineers, and delivery teams to drive product strategy and execution.
• Lead requirements gathering, product discovery workshops, and stakeholder engagement sessions.
• Define user stories, acceptance criteria, business rules, and functional specifications.
• Drive implementation of PCO capabilities including provider onboarding, credentialing, provider data management, provider engagement, network management, and analytics.
• Collaborate with data and integration teams to establish a trusted provider data foundation and golden provider record.
• Prioritize features and enhancements to accelerate delivery, maximize business value, and improve provider experience.
• Support Agile delivery processes, sprint planning, backlog grooming, testing, and release management.
• Track product success metrics and continuously improve adoption, usability, and operational efficiency.
Required Qualifications
• Bachelor’s degree in business, Healthcare Administration, Information Systems, Computer Science, or related field.
• Experience as a Product Owner, Product Manager, Business Analyst, or Functional Lead in healthcare payer/provider environments.
• Strong knowledge of Provider Lifecycle Management, Provider Data Management, Provider Network Operations, and Provider Experience.
• Experience with Provider, MDM, CRM, Customer 360, or healthcare digital transformation initiatives.
• Hands-on experience with Salesforce CRM, including Sales Cloud, Service Cloud, or Health Cloud, with the ability to translate provider business needs into Salesforce capabilities, user stories, workflows, and integration requirements.
• Strong understanding of Agile methodologies, product lifecycle management, and stakeholder management.
• Ability to translate business strategy into product features and technical requirements.
Preferred Qualifications
• Experience with healthcare payer platforms, provider data solutions, and cloud-based architectures.
• Knowledge of healthcare interoperability standards including FHIR, HL7, APIs, and provider integration frameworks.
• Experience working with data governance, MDM, analytics, and AI-enabled healthcare solutions.
