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Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer in a high pressure factory environments
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Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets.
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Manage new and existing equipment, hardware, and network device software upgrades.
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Understanding Network support priorities and objectives and taking an active role in accomplishing them.
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Should be able to lead and drive technically the Operational issues on his own in a high pressure environment engaging multiple stakeholders during live troubleshooting.
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Help level 1 & level 2 resources to address the Network related issues.
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Strong understanding of network routing and switching protocols required.
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Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
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Resourceful, with the ability to work independently.
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Strong time management skills and attention to detail.
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Ability to multi-task activities with shifting priorities.
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Generic Managerial Skills, If any
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Should be able to lead and drive the Operational issues on his own.