KnowBe4 Security Awareness Administrator
- VDart Inc.
24 Hours Ago
NA
C2C
Remote
8-10 Years
Required Skills: KnowBe4 platform administration, Phishing campaign design, scheduling, Dynamic user group management, Security awareness training administration and tracking, Reporting, analytics, performance measurement, Microsoft Power BI , Microsoft Excel, Identity and directory management, API, CSV export, data integration
Job Description
Key Responsibilities
- Administer and maintain the KnowBe4 platform, including users, groups, campaigns, training assignments, and platform settings.
- Design, configure, launch, and schedule phishing simulation campaigns aligned with organizational objectives and risk profiles.
- Create targeted phishing campaigns using appropriate templates, landing pages, risk levels, departments, locations, and user populations.
- Develop and maintain dynamic user groups based on criteria such as department, location, role, risk score, training status, and campaign behavior.
- Ensure user and group data remains accurate and synchronized with relevant identity or directory systems.
- Manage security awareness training assignments and remedial learning programs.
- Monitor campaign performance, including opens, clicks, attachments, data submissions, reported messages, and repeat failures.
- Create customized dashboards, reports, and executive-level summaries.
- Analyze trends and identify high-risk users, departments, and recurring behavioral patterns.
- Recommend improvements to phishing resilience and overall security awareness.
- Support communication plans, awareness initiatives, and stakeholder engagement activities.
- Maintain documentation for campaign configurations, reporting processes, and administration procedures.
- Collaborate with Information Security, IT, HR, Compliance, and business stakeholders.
- Ensure security awareness activities align with organizational policies and compliance requirements.
- Evaluate new KnowBe4 features and recommend program enhancements.
Required Qualifications
- Hands-on experience administering the KnowBe4 platform.
- Experience planning, configuring, and scheduling phishing simulation campaigns.
- Strong understanding of KnowBe4 campaign settings, templates, landing pages, training assignments, and reporting capabilities.
- Experience creating and maintaining dynamic user groups.
- Ability to interpret phishing simulation and security awareness metrics.
- Experience developing customized reports for technical, management, and executive audiences.
- Strong attention to detail and ability to manage recurring campaigns.
- Excellent written and verbal communication skills.
- Ability to handle sensitive employee and security-related information with discretion.
Preferred Qualifications
- Experience with Microsoft Power BI, including dashboard development, data modeling, reporting, and automation.
- Familiarity with integrations involving Microsoft Entra ID, Active Directory, HR systems, or other identity platforms.
- Experience using KnowBe4 APIs, data exports, and reporting integrations.
- Knowledge of security awareness metrics and human risk management programs.
- Experience supporting compliance and audit reporting.
- Relevant cybersecurity, information security, or security awareness certifications
