Genesys Developer, API Developer
- DevCare Solutions
8 Hours Ago
NA
C2C
Dallas-TX
7-10 Years
Required Skills: Snowflake, SQL, ETL frameworks, Tableau, Excel, Power BI,
Job Description
The Senior Genesys & API Integration Developer will design, develop, and support Contact Center integrations and Agentic AI capabilities across Huntington's Genesys ecosystem. This position will focus on developing APIs, middleware integrations, customer servicing workflows, telephony integrations, and AI enablement required to support next-generation customer experiences.
The individual will work closely with architects, business analysts, operations teams, and third-party vendors such as Sierra and Decagon to deliver secure, scalable, and resilient customer service capabilities.
Must Have
• Advanced proficiency with: o Data platforms (Snowflake, SQL, ETL frameworks)
• Reporting tools (Tableau, Excel, Power BI)
• Contact center technologies (Genesys preferred)
• Strong understanding of: IVR systems, call routing, and workforce optimization o End-to-end customer journey analytics
• Advanced proficiency with: o Data platforms (Snowflake, SQL, ETL frameworks)
• Reporting tools (Tableau, Excel, Power BI) o Contact center technologies (Genesys preferred)
• Strong understanding of: IVR systems, call routing, and workforce optimization o End-to-end customer journey analytics fuse
Primary Responsibilities
Genesys Development
- Design and configure Genesys Cloud call flows.
- Develop inbound routing and IVR experiences.
- Build intelligent call allocation and escalation logic.
- Support voice bot and virtual assistant integrations.
- Implement SIP, telephony, and transfer workflows.
API Development
- Design and develop REST APIs and integration services.
- Integrate customer profile, authentication, account, card, and transaction services.
- Support secure API gateways and service orchestration.
- Build reusable integration patterns for AI platforms.
- Develop event-driven and real-time service integrations.
Agentic AI Integration
- Integrate Sierra and future AI platforms with Huntington systems.
- Enable customer authentication workflows.
Support:
- Card lock/unlock
- Replacement card ordering
- Transaction review
- Dispute initiation
- Fraud servicing
- Customer profile retrieval
- Develop AI orchestration services and decisioning workflows.
Production Support
- Participate in deployment planning and production releases.
- Troubleshoot application and telephony issues.
- Implement monitoring and observability solutions.
- Support incident response and root cause analysis.
Security & Compliance
- Ensure secure handling of customer and regulated data.
- Follow Huntington security, API, and data governance standards.
- Support cybersecurity and AI governance reviews.
Technical Qualifications
- 5+ years of software development experience.
- 3+ years of Genesys Cloud development experience.
- Strong API development experience (REST, JSON, OAuth).
Experience with:
- C#
- .NET
- Java
- Node.js
- Azure Integration Services
- Knowledge of SIP, telephony, and contact center technologies.
- Experience with CI/CD pipelines and DevOps practices.
- Familiarity with AI integrations and LLM-based platforms preferred.
Success Measures
- Reliable and scalable API integrations.
- Stable production Genesys environments.
- Successful AI platform integrations.
- Reduced call handling complexity.
- Improved customer self-service adoption.
- Faster delivery of Contact Center capabilities.
