Salesforce Admin
- Apetan Consulting LLC
2 Hours Ago
NA
C2C
Remote
7-10 Years
Required Skills: Salesforce administration, Service Cloud, Experience Cloud , Flow automation, data management, integrations, troubleshooting
Job Description
A Salesforce Administrator contractor is needed to ensure continuity of operations while knowledge is transferred from the current Lead Administrator prior to retirement.
Without this replacement, UCPath faces the following risks:
- Increased operational risk due to insufficient staffing to support daily administration, system maintenance, security, and production support activities.
- Failure to consistently meet production support SLAs, resulting in longer resolution times for incidents, user requests, and critical business issues.
- Reduced delivery velocity for project initiatives and monthly production releases as limited staff must prioritize operational support over planned enhancements.
- Single-threaded knowledge and operational dependency, creating unacceptable business continuity risk if key personnel become unavailable.
- Potential degradation of the Salesforce Case Management platform, UCPath's highest-priority Salesforce application, impacting the timely support of employees, locations, and business partners.
- Reduced capacity for proactive system administration, including security configuration, certificate management, platform maintenance, release readiness, and compliance activities, increasing technical and operational risk.
Description of Services
- Manage Salesforce platform operations, including environment administration, certificate renewals, email authentication, identity and access management, connected apps, named credentials, and other infrastructure-related configurations to ensure platform security and reliability.
- Administer, configure, and maintain the Salesforce platform, including user access, security, declarative automation, data management, reporting, and platform configuration to support business operations.
- Provide end-user support by troubleshooting issues, resolving service requests, maintaining system documentation, and delivering user guidance and training as needed.
- Monitor platform health, data quality, and Salesforce seasonal releases; identify opportunities for continuous improvement while ensuring compliance with organizational governance and security standards.
- Collaborate with the Senior Salesforce Administrator, Salesforce Developer, business stakeholders, and project teams to implement scalable Salesforce solutions across SWSS, support releases, and enhance business processes.
Knowledge Skills Abilities
- 7+ years of hands-on Salesforce administration experience in a complex enterprise environment.
- Demonstrated experience supporting Service Cloud, Experience Cloud and Marketing Cloud Account Engagement (Pardot).
- Ability to translate business needs into a Salesforce proof of concept, demo, gather feedback, and improve the solution through an iterative process.
- Ability to communicate with technical and nontechnical stakeholders.
- Strong experience with Flow automation, data management, integrations, troubleshooting and release/change management.
- Strong hands-on experience administering Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues and other core configuration.
- Experience supporting Cases, queues, assignment/escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console and routing.
- Ability to administer customer/partner portals and sites, including users, profiles/permission sets, sharing, audiences, navigation, branding, Experience Builder and external-user security.
- Ability to perform imports/exports, mass updates, duplicate management, data cleanup and troubleshooting using tools such as Data Loader, Data Import Wizard and reports.
Education
- Bachelor degree in business administration, information management, or comparable education (preferred)
- Salesforce certified platform administrator (Must Have)
- Salesforce certified service cloud consultant (preferred
