DevOps Support Engineer
- Nityo Infotech
1 Days Ago
NA
C2C
Richardson-TX
6-10 Years
Required Skills: Jenkins, GitHub Actions, Docker, Kubernetes, AWS Lambda
Job Description
DevOps Support Engineer (L1/L2)
Must Have Skills
Strong hands-on support experience with Jenkins (pipelines, agents, plugins, shared libraries) and GitHub Actions (workflows, runners, secrets, reusable actions)
Solid AWS experience (EC2, IAM, S3, VPC, CloudWatch, EKS/ECS) and AWS Lambda (triggers, execution roles, layers, environment variables, log and performance troubleshooting)
Hands-on experience with Docker and Kubernetes, including cluster-level troubleshooting
Proficient in Groovy/Python/Shell scripting and REST APIs
Good hands-on experience with Linux and Windows servers
Strong hands-on support experience with Jenkins (pipelines, agents, plugins, shared libraries) and GitHub Actions (workflows, runners, secrets, reusable actions)
Solid AWS experience (EC2, IAM, S3, VPC, CloudWatch, EKS/ECS) and AWS Lambda (triggers, execution roles, layers, environment variables, log and performance troubleshooting)
Hands-on experience with Docker and Kubernetes, including cluster-level troubleshooting
Proficient in Groovy/Python/Shell scripting and REST APIs
Good hands-on experience with Linux and Windows servers
Nice to Have Skills
Harness, uDeploy and Nexus administration
Infrastructure as Code (Terraform/CloudFormation/AWS SAM)
Monitoring and logging tools (Dynatrace, Splunk, Grafana, Prometheus, CloudWatch Logs Insights)
Harness, uDeploy and Nexus administration
Infrastructure as Code (Terraform/CloudFormation/AWS SAM)
Monitoring and logging tools (Dynatrace, Splunk, Grafana, Prometheus, CloudWatch Logs Insights)
Detailed Job Description
Provide L2/L3 support for Jenkins, GitHub Actions, Docker, Kubernetes, AWS Lambda and AWS-hosted DevOps tooling.
Troubleshoot pipeline failures, runner/agent issues, plugin conflicts and integration problems, and drive root cause analysis.
Administer Jenkins and GitHub Actions: access, credentials, runners and organization-level settings.
Support Lambda functions used in DevOps automation: invocation errors, timeouts, memory/concurrency, IAM failures and trigger issues (API Gateway, S3, EventBridge, SQS).
Support Harness, uDeploy and Nexus (where applicable): access, configuration and repository management.
Own incident response for tooling outages, including bridge calls, stakeholder updates and post-incident RCAs, within SLA.
Perform upgrades, patching, backups and maintenance of tool infrastructure.
Coordinate with US-based development, QA, security and platform teams during US business hours, and participate in an on-call rotation.
Build and maintain automation scripts, runbooks and knowledge articles to reduce recurring incidents.
Recommend and drive tooling improvements for stability, security and efficiency.
Provide L2/L3 support for Jenkins, GitHub Actions, Docker, Kubernetes, AWS Lambda and AWS-hosted DevOps tooling.
Troubleshoot pipeline failures, runner/agent issues, plugin conflicts and integration problems, and drive root cause analysis.
Administer Jenkins and GitHub Actions: access, credentials, runners and organization-level settings.
Support Lambda functions used in DevOps automation: invocation errors, timeouts, memory/concurrency, IAM failures and trigger issues (API Gateway, S3, EventBridge, SQS).
Support Harness, uDeploy and Nexus (where applicable): access, configuration and repository management.
Own incident response for tooling outages, including bridge calls, stakeholder updates and post-incident RCAs, within SLA.
Perform upgrades, patching, backups and maintenance of tool infrastructure.
Coordinate with US-based development, QA, security and platform teams during US business hours, and participate in an on-call rotation.
Build and maintain automation scripts, runbooks and knowledge articles to reduce recurring incidents.
Recommend and drive tooling improvements for stability, security and efficiency.
Top 3 Responsibilities
Work on deliverables independently, without any support.
Communicate effectively with multiple US stakeholders and lead incident communication.
Understand requirements and translate them into tool configurations, fixes and automation solutions.
Work on deliverables independently, without any support.
Communicate effectively with multiple US stakeholders and lead incident communication.
Understand requirements and translate them into tool configurations, fixes and automation solutions.
