Technical Support Engineer
- Nexvow Technologies.
3 Days Ago
NA
W2
Santa Clara-CA
8-10 Years
Required Skills: Eightfold AI, SQL, JSON, REST APIs, technical Support, application support, HR Tech, SaaS platforms, ticketing & monitoring tools, supporting enterprise-level, global customers
Job Description
Technical Support Engineer – SAP SuccessFactors & Eightfold AI
We are looking for a proactive and detail-oriented Technical Support Engineer with strong expertise in the Eightfold AI platform.
Responsibilities
- Provide end-to-end technical support for the Eightfold AI platform and related integrations.
- Troubleshoot and resolve issues across Eightfold modules including Talent Acquisition, Talent Management, and Talent Design.
- Analyze application logs, API responses, and system behavior to identify root causes of issues.
- Work with SQL queries to validate data, troubleshoot discrepancies, and support reporting requirements.
- Handle API integrations, payload validations, and JSON data troubleshooting.
- Collaborate with internal teams, customers, and third-party vendors to resolve technical issues efficiently.
- Monitor ticket queues, prioritize incidents, and ensure SLA adherence.
- Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Support system configuration, testing, and deployment activities when required.
- Independently own and drive technical issues through resolution with minimal supervision.
Required Skills and Experience
-
Hands-on experience with Eightfold AI and its modules:
- Talent Acquisition
- Talent Management
- Talent Design
- Strong knowledge of:
- SQL
- JSON
- REST APIs
- API troubleshooting and integrations
- Experience working in a Technical Support Engineer, Application Support, or Production Support role
- Strong analytical and problem-solving abilities
- Ability to work independently and manage multiple priorities effectively
- Self-starter mindset with strong ownership and accountability
Nice to Have Skills and Experience:
- Experience with HR Tech or Talent Intelligence platforms
- Familiarity with ticketing and monitoring tools
- Understanding of SaaS application architecture
- Experience supporting enterprise-level customers or global teams
