The Oracle ICM Support Specialist serves as a primary subject matter expert responsible for identifying, troubleshooting, and resolving complex issues within critical enterprise software systems. Working as a "software detective," this role collaborates across functional teams to ensure high availability, optimal system performance, and seamless functional configuration of Oracle Incentive Compensation applications.

DAY-TO-DAY RESPONSIBILITIES

• Analyze, diagnose, and resolve complex system issues within Oracle Sales Cloud Incentive Compensation to maintain continuous business operations.
• Execute functional configurations, application remediation, and maintenance within the Oracle ERP ecosystem.
• Perform root cause analysis on recurring system incidents and implement preventive measures and permanent fixes.
• Collaborate with cross-functional engineering teams, IT support groups, and external client stakeholders to streamline support processes.
• Provide technical mentorship and domain guidance to elevate knowledge standards across the team.
• Maintain comprehensive technical documentation, incident resolution runbooks, and functional best practices.

REQUIRED SKILLS

• Oracle Sales Cloud Incentive Compensation (Oracle ICM) (10+ years)
• Functional configuration and administration of ERP systems (10+ years)
• Advanced IT troubleshooting, issue diagnosis, and application remediation (10+ years)

ADDITIONAL DESIRED SKILLS

• Oracle Database Security
• Excellent communication and client stakeholder management skills
• Financial services industry background

CANDIDATE PROFILE

An experienced, highly analytical Application Support Engineer with extensive mastery of Oracle Incentive Compensation modules. This candidate excels in high-stakes troubleshooting environments, displays strong leadership and team-collaboration skills, and communicates complex technical details clearly to client stakeholders.

Job Responsibilities

• Identify, diagnose, and resolve functional and technical issues within Oracle Sales Cloud Incentive Compensation applications.
• Perform system configurations, root cause analyses, and application remediation.
• Partner with cross-functional teams and key client stakeholders to optimize system reliability and performance.
• Mentor team members and contribute to ongoing operational documentation and best practices.