Primary Responsibilities

• Lead or participate in requirements gathering and Joint Application Development (JAD) sessions with project managers, subject matter experts (SMEs), business users, developers, and vendors.
• Analyze, define, document, and validate business and functional requirements, use cases, business processes, and system enhancements.
• Provide ongoing production support by investigating application issues, interface errors, reporting discrepancies, and business process problems.
• Work with technical teams to analyze issues, identify root causes, validate proposed solutions, and coordinate resolution.
• Evaluate system enhancement requests and assess potential impacts on existing functionality, business processes, and interfaces.
• Support functional testing, regression testing, user acceptance testing (UAT), and defect verification.
• Coordinate with business users, technical teams, and vendors to support system maintenance, enhancements, releases, and implementation timelines.
• Facilitate requirements reviews, validation, approval, and sign-off with appropriate stakeholders.
• Develop and maintain functional specifications, process flows, test scenarios, and supporting documentation.
• Support production deployments, go-live activities, and post-implementation issue resolution.
• Manage competing priorities between production support activities and planned project deliverables.

Required Qualifications:

• Experience gathering, analyzing, documenting, and validating business and functional requirements for enterprise IT applications.
• Experience supporting production applications, troubleshooting functional issues, and coordinating resolutions with technical teams.
• Strong understanding of the Software Development Life Cycle (SDLC), including requirements, development, testing, and implementation.
• Experience evaluating system changes and their impact on existing applications and business processes.
• Experience supporting functional testing, UAT, and defect resolution.
• Ability to translate business needs into clear, actionable requirements for technical teams.
• Proficiency with Microsoft Word, Excel, and Visio or comparable documentation and diagramming tools.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work independently and collaboratively while managing multiple priorities and deadlines.

Preferred Qualifications:

• Working knowledge of The Workers Information SysTem (TWIST).
• Experience supporting child welfare applications, including foster care and adoption systems.
• Five or more years of Business Analyst experience supporting large-scale enterprise systems.
• Experience supporting legacy applications, system integrations, and modernization initiatives.
• Working knowledge of SQL, databases, and data analysis for troubleshooting and reporting.
• Experience with requirements management, testing, and issue-tracking tools.