ServiceNow Lead
- Hexaware
351 Days Ago
80-85 per Hourly
NA
Plano-TX, Mclean-VA
9-11 Years
Required Skills: SAM Pro, Flexera, Snow, Aspera, IBM Tivoli
Job Description
Role: ServiceNow Lead
Location: Plano, TX
McLean, VA
Model: Onsite
Type: Contract
Duration: Long Term
Rate : $80/hr on C2C
Client : Hexaware
Summary
In the day to day, you are likely to be involved in leading team to deliver software license reviews for software vendors and addressing end user customer needs including SAM tool implementation or configuration, maturity analysis and road maps, preparation for ELA renewals, optimization of both perpetual license and SaaS spend, providing audit support and delivering ELP managed services.
This position is integral to the success of the SAM Program as it will direct and report on the overall service health, on-going initiatives, and guide the day-to-day operations of the team. The ideal individual for this position has natural leadership skills, a proven track record across a multitude of Publishers, understands the complexities of licensing in a global environment and can effectively and collaboratively work across numerous internal departments and external partners.
Roles and responsibilities
• Provide strategic leadership of the SAM service
• Establish SAM process measures and targets for the department
• Ensure SAM department and resources are aligned with technology organization's strategic vision
• Establish and communicate the process mission, goals, and objectives to all stakeholders
• Documenting and maintaining required SAM processes, policies, and procedures
• Produce and deliver powerful and expressive PowerPoint presentations, often to explain highly complex software licensing models, metrics, and implications to a myriad of stakeholders, often with conflicting priorities and agendas, in a clear and simplistic manner
• Resolving cross-functional disconnects and issues that arise
• Monitoring, measuring, & reporting on the effectiveness of SAM process to senior management & stakeholders
• Identify continuous process redesign, improvement opportunities and projects
• Internally align with key stakeholders to develop relationships for proactive software management
• Create process & work instruction documents across software landscape for consistent & measurable output
• Align with internal departments (Procurement, Vendor Management, Legal, etc.) to ensure all aspects of software license and compliance management are captured and reported as required
• Interpret software license agreements (extracting key management criteria) and evaluating the impact to the overall organization/strategic direction
• Make recommendations to Sr. Leadership on ways to streamline and improve practices that impact SAM efforts
• Lead and assist with key SAM initiatives as defined by the Client
• Consulting customers regarding SAM project requirements
• Interaction with customers to troubleshoot and solve configuration issues
• Creating SAM technical and functional documentation as per requirements
• Supporting and training of internal SAM Technical team members and customers
• External technical and project coordination with customers and SAM tool providers
• preparation of license compliance reports for Tier 1 software vendors
• Strong licensing knowledge for at least 3 – 4 Tier 1 Software vendors is a must
• Solid understanding of IT environments and infrastructure (Infra and Networking)
• Knowledge of CMDB’s, and Software Management tools / will be beneficial.
• Understanding of Active Directory, User Management, working with Citrix, VM, Windows Server Administration.
• Experience with other platforms such as IBM, Unix, Linux, Mac is a plus
• At least 10-15 years of proven experience in the field of SAM and IT Asset Management
• IT Asset Management and Discovery Tools experience, preferably the top ones such as Brainware (Spider)
, Service Now SAM Pro, Flexera, Snow, Aspera, IBM Tivoli, HP Asset Manager
• Experience interpreting licensing terms and conditions
• Full-Time Graduate in Computer Science / Information Technology / Equivalent diploma in IT.
• ITAM certification. Candidates with SAM Certification is (preferable
