Required Skills: Telephone, Hardware installation, software installation, Support.

Job Description

This position’s primary purpose will be to manage the telephony efforts (moves, adds and changes) of the , and to work with our partner agency a liaison to help them in the design, installation, testing, maintenance, upgrade, route tickets, and troubleshooting of the telephony systems. This position is responsible for site surveys and design of field telephony infrastructure . This employee will serve as the escalation contact for all telephony issues. The secondary purpose will be to assist with computer network field infrastructure as needed.

This request is to help support the high number of telephone requests/incidents required for the statewide efforts. **STATEWIDE TRAVEL REQUIRED** As a contractor the selected candidate will have to use their own vehicle, state vehicles are not permitted to be driven by contractors.

Responsible for technical knowledge and hands on support installing, testing, troubleshooting, maintaining, and upgrading telephone infrastructure cabling and equipment for . Provides call reporting and changing of telephony configurations (move, add, change, delete) such as “user skills” related to the phone system. Will research and consult on communication problems with other IT professionals and update management on status as needed.

Ability to lead projects that require working with multiple teams and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. Documentation will also be used by this position to train users in the field on new phones and the features that they have.

It is the responsibility of all staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.