Desktop Support Lead
- Siriinfo
15 Days Ago
65000-80000 per Annum
W2, Yearly
Carlsbad-CA
11-20 Years
Required Skills: Lead, Desktop, EUC, Intune, teams, Mac , MacOS, Windows
Job Description
Desktop Support Lead
Carlsbad, CA - Onsite
Fulltime Hire
Job Description:
Must Have Technical/Functional Skills
Team leadership experience, handling L1/L2 desktop support engineers.
Ability to prioritize & manage EUC operations across multiple locations/users.
Stakeholder management with business, IT leadership, vendors, and OEM partners.
Process ownership for incident, request, and problem management within EUC.
Experience driving service improvements, automation initiatives, and RCA preparation.
Ability to handle escalations, perform SLA management, and drive customer satisfaction.
Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.
Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware.
MacBook support for VIPs and non-VIP users
Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment.
Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB
Proficiency in Active Directory (AD): User administration
Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support.
Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager):
Image deployment
Patch management
Network basics: TCP/IP, DNS, DHCP, VPN troubleshooting.
