Desktop Admin
- Synchrony Corp Inc.
2 Days Ago
NA
W2
Olathe-KS
6-10 Years
Required Skills: Windows 11, OS, laptop, L2 Support
Job Description
Desktop Administrator
Strong real-time hands on exp in supporting end users resolving technical issues like Outlook, Applications, AD, wifi, printer, software installations, working on laptops/desktops/ipads, mobile phones, mac books etc, customer facing role. Must exp in interfacing with end users
Role Descriptions:
Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems.
Experience in Install, upgrade of windows 11 on Laptops and Desktops.
Experience in resolving user issues related to OS and laptop, desktop hardware issues.
Experience in providing L2 support for desktops| laptops| printers| mobile devices| and peripherals as existing process.
Experience in diagnosing and troubleshooting users issues| including account setup| network configuration| software application issues.
Experience in performing OS installations| upgrades| patching| and driver updates.
Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
Experience in installation and configuration of hardware and software applications.
Experience is using problem ticket management systems like Service Now| BMC Remedy| Jira etc.
Experience with remote support tools like Bomgar| LogMeIn| MS Teams etc to troubleshoot and resolve user issues.
Coordinate with vendors for any hardware repairs and warranty services issues.
Familiarity with endpoint security tool santi-virus| device encryption| Trend micro
Work closely with other functional teams for escalated issues.
Ensure SLA compliance for tickets| escalations| and service requests.
Excellent communication and interpersonal skills.
Ability to work well both independently and as part of a team. Customer-focused attitude and a desire to deliver high-quality support.
Skills: Desktop Management - Infrastructure Services (IS)
